Question 1

Where do you ship from?

Accepted Answer

All watches will ship from Kuala Lumpur, Malaysia.

All our Straps and Accessories ship from the United States.

Question 2

Where do we ship to?

Accepted Answer

We ship internationally to most countries worldwide.

Question 3

Shipping Rates

Accepted Answer

Watches:
 
US$100-150 depeding on your location.
 
We only recommend courier shipping for all watch orders as they are high value items. Depending on your location, we will use DHL, UPS, FedEx or other courier companies.
 
Straps:
 
Normal Shipping: 
 
US$3.50 for all orders shipped to the United States via USPS.
 
US$7 for all orders shipped outside the United States via USPS.
 
Express Shipping:
 
US$10 for all orders shipped to the United States via USPS.
 
US$45 for all orders shippped outside the United States via DHL.

Question 4

Shipping Transit Times

Accepted Answer

All orders are packed and fulfilled within 3 to 5 business days of payment.
 
Shipping for Watches:
 
Shipping times vary depending on your location. Most courier companies will deliver your package within 5-10 business days. We only ship watches via DHL and will insure the watches for the purchased value.
 
Standard Shipping for Straps:
 
If shipping to the United States it will take 3-5 business days.
 
For all orders outside the United States it can take anywhere from 8-21 business days depending on your location.
 
Express Shipping for Straps:
 
If shipping to the United States it will take 1-3 days for shipping times.
 
For all orders outside the United States it can take anywhere from 5-10 business days depending on your location.
 
Note that actual transit time depends largely on customs clearance and processing time of your local postal authority.

Question 5

Where is my order? It hasn't arrived yet...

Accepted Answer

If your order hasn't arrived after the estimated transit times, it may be due to:
 
- Hold backs by your local customs
- Delays in processing by your local postal authority
- Peak shipping season delays (e.g. Christmas, Thanksgiving, New Year's Day) 
 
Although we would like for all orders to reach our customers promptly, there will be less than ideal scenarios. When delays do occur, we'd appreciate your patience to wait it out at least 1.5 months (after fulfillment date ) as a rule of thumb. 
 
Do contact us directly should you have any questions.

SHIPPING & RETURNS

Where do you ship from?

Where do we ship to?

Shipping Rates

Shipping Transit Times

Where is my order? It hasn't arrived yet...

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